If you are a new patient, we ask that you arrive 15 minutes before your appointment to allow time for you to provide us with a medical history and enjoy a cup of tea or coffee. And if you are having a Musculoskeletal Examination please bring with you an old pair of running shoes, a selection of your day to day footwear and a pair of shorts.
If you are planning on claiming on your medical insurance, we advise that you check with your insurance company to clarify their cover of podiatry. A referral letter from your doctor is often required. We kindly ask that patients settle their accounts at the time of consultation, so if you are going to claim, you will need to forward your receipted invoice to your insurance company for reimbursement.
We ask that you give us 48 hours notice if you are unable to make your appointment and we will be happy to reschedule. We know that unexpected situations arise, and we understand. This time has been specifically set aside for you, so please contact us as soon as you are able so that we can work to accommodate you and your schedule. If you fail to show up or give us less than 48 hours notice then we reserve the right to charge the full cost of the treatment missed.
We are committed to offer high standards of care and service to our patients. If we have failed to meet your expectations then our Customer Happiness team will endeavour to deal with any dissatisfaction promptly and courteously and learn from our mistakes. We never want to have unhappy patients. In fact, we would love to hear your feedback, small or large, good or bad: firstname.lastname@example.org.
The practice accepts cash, payment via BACS and all major credit and debit cards.
Finally, we offer a range of gift vouchers for those looking for an inspired gift – please ask one of the team for more details.